Quality Assurance

Our pledge to you as a valued customer includes:

 

• 100% satisfaction. Our primary goal is to always respond with best service.  Until you are totally satisfied, we are not happy.  We diligently strive to meet and even exceed your expectations on every job by applying for the latest technological advances and implementing proven cleaning techniques to ensure your satisfaction in our work.

 

• Guaranteed professionalism and reliability. All of our workers are handpicked.  They have proven themselves honest and hardworking, and they are thoroughly trained.  No one is just "turned loose” in your building.  We guarantee regular supervision and inspections.

 

• Attention to detail. Anyone can make a quick pass through a facility and call it clean.  We clean behind the doors, in the corners, and under the desks.  We thoroughly clean each area, paying close attention to details that are often neglected by other services.

 

• Total Service.  We will: Keep maintenance closets organized and clean; Notify management of plumbing problems, inoperable building equipment or defective lights; Notify management immediately of any security breaches or maintenance emergencies; Refrain from blocking any exterior doors; Secure all exterior doors while cleaning; Deny entrance to any visitor unless pre-approved by management; Close exterior windows and lock all designated doors prior to leaving.

 

• Prompt follow up. Because we are a service company, we strive to stay in close touch with our customers.  Not only do we inspect your building regularly, but we will strive to keep an open line of communication with you using our contractor communication protocol, email, fax or a visit to your facility to encourage feedback.

 

In the unlikely event that you are not completely satisfied with our services, our dedicated staff will exhaust every option to rectify the situation.